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FAQ

When will my order be processed?

Once your order has been placed it takes around 3 days for order to get shipped out. From then on it takes around 10-20 days for order to reach you. We apologize for the delay, but that is currently the only possible way for a small business to operate while following the CDC guidelines. We are taking extra steps for you to receive your order! 

 

Please be considerate of the situation with the corona virus and the delays it is causing around the world. In the case your order gets delayed, please be patient and don't freak out. For any information please contact our friendly customer service representative at info@makeice.store and they will assist you with your problem. We will find a solution as we do it always so make sure to contact us. No worries all questions are appropriate!

 

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

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